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Assistant Governance Manager - Claims
Ref. JO0000007446

Position Assistant Governance Manager - Claims
Sector Audit, Risk and Compliance
Location City of London, City
Type Permanent
Salary £65K - £80K / Annum
Reference JO0000007446
Summary Claims Governance - Assistant Manager



We are delighted to be recruiting on behalf of a global leader in the provision of insurance underwriting expertise.



Active in both the Lloyd's and company market, they offer a very broad array of different specialist lines to the broking community.



Role context:



The Claims team has been built to meet the evolving needs of our business and our customers. The team is a key function within the business, comprising over five hundred people spread across multiple locations within the UK and across Europe.

You will be responsible for supporting the claims management function, in particular in identifying risk, identifying improvement and developing and delivering best practice in respect of policy and procedure.



Role profile:



Support the Governance Manager in the delivery of the annual business plan for the Performance Management function

Develop, enhance and support the development and embedding of the governance and risk and control frameworks mitigating risk wherever possible.

Monitor and review your direct reports to ensure the team is able to achieve its objectives and priorities in line with best practice standards and departmental goals.

Where necessary, lead Governance meetings and/or contribute to other departmental meetings to ensure that information, knowledge and best practice is shared, developed and adhered to.

Adapt governance processes and procedures to comply with all legal and regulatory requirements (e.g. money laundering, data protection, complaints, third party management and service provider agreements) and internal service standards (e.g. Global Claims Standards) to ensure obligations are met.

Review and develop operational processes to maximise efficiency and meet agreed service levels.

Identify and report on divisions risks and issues ensuring these are promptly identified, logged and mitigated together with the Governance Manager.

Build and maintain strong effective relationships with internal and external stakeholders to ensure that service delivery meets the business's expectations

Act as a key governance liaison for Claims, in understanding their operational requirements and working with internal stakeholders to ensure we deliver against regulatory requirements to ensure excellent service to our customers.

Ensure that the Core, Complex, Europe and Reinsurance teams produce process documentation that is in line with any policies in force, advising them of any areas of deficiency in their documentation.

Manage workflow to ensure prompt and accurate support activities which enable successful delivery of targets and team goals.

Develop and coach your team to achieve targets, to a high standard in order to meet business requirements/service level requirements.

Undertake quality control reviews of team output to ensure expected standards are met.



Experience, Skills and Knowledge:



Excellent knowledge of legal and regulatory requirements (FSA; Lloyd's and preferably Lloyd's Brussels market) including Lloyd's Minimum Standards

Sound knowledge of contractual law and or/experience of third party oversight - service agreements, due diligence and governance regulatory requirements

The ability to engage, lead, motivate and develop a team

Significant experience gained within the insurance or financial service industries

Risk management experience desirable

Excellent communication skills, written and verbal

Able to influence across all levels both internal and external

Ability to manipulate data and produce reports with ability to use MS Office applications, Word and Excel

Experience of working with external clients

Relationship management and leadership skills

A strong team player



REF ~ 7446

MW Appointments is acting as an Employment Agency in relation to this vacancy.
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