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Customer Service Executive
Ref. JO0000007220

Position Customer Service Executive
Sector Account Handling
Location Harlow, Essex
Type Permanent
Salary £20K / Annum
Reference JO0000007220
Summary Customer Service Executive Harlow to £20,000



Harlow based Insurance organisation have a new role within their Personal lines department for a Customer Service Executive.



As a Customer Service Executive you will be responsible for obtaining, analysing and verifying the accuracy of the information submitted from clients and brokers in a timely manner and in line with our processes, maintaining our SLAs and KPIs. You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. You will be working as an individual and as part of a team carrying out a variety of tasks both on and off the phone, with excellent customer being at the epicentre of everything that you do



Main Duties:-



·Document verification

·Calculation of additional / return premiums

·Processing of cancellations

·Direct Debit related queries

·Issuing no claims bonus and green cards

·Processing payments for clients

·To correctly deal with any customer / broker general queries

·Post related administration

·Answering queries over the phone and in writing

·Displaying a positive and Can Do attitude

·Having a thorough knowledge of all products

·Being tenacious by being goal oriented and focused

·Friendly, compassionate and understands customers' needs

·Exceeding customer expectations

·Following key compliance principles

·Maintaining 100% compliance through audits

·Displaying excellent listening skills to identify customer needs

·Communicating in a manner to develop and maintain positive relationships, mutual trust and confidence

·Display positive body language

·Conveying accurate information confidently and clearly

·Working as an individual and as part of a team

·Completing all tasks to support team goals

·Sharing information ideas and suggestions

·Committed to helping others in the team

·



Experience

·Excellent customer service

·A passion for service

·Determination and the drive to achieve targets

·Excellent communication skills

·A positive and confident approach

·High degree of self-motivation and ambition

·The ability to work independently and as part of a team

·A good level of numeracy and IT skills

Able to perform well under pressure

MW Appointments is acting as an Employment Agency in relation to this vacancy.
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