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Claims Adjuster
Ref. JO0000006864

Position Claims Adjuster
Sector Claims Technician
Location City of London, City
Type Permanent
Salary £30K - £50K / Annum
Reference JO0000006864
Summary Claims Adjuster

Salary to £50,000 depending on knowledge and experience



Company overview

A fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.



Department overview

The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to brokers and clients. Their vision is to be the most customer focused, nimble and value adding claims team in the market. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.



The Personal Accident Contingency and Entertainment team is one of five teams within Speciality and Financial Lines. The PACE claims team handles a broad range of UK and international claims.



Duties and accountabilities

·Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds.

·Manage claims, including third party agreements (TPA) and service providers.

·Escalate any issues to management as required under the Claims Handling Manual and raise any areas of uncertainty promptly so that they can be resolved.

·Provide high quality commentary on relevant movements, highlighting significant notifications, claim trends or developments.

·Ensure that TPAs and service providers are appropriately appointed, monitored and challenged including carrying out audits / reviews.

·Maintain good working relationships with the underwriting team, Actuarial team and Outwards Reinsurance Team. Provide feedback on claims experiences, contract wordings, claims data or feedback for any renewal to the respective Claims Managers and underwriters.

·Support an organised broker interaction program on an annual basis; build and maintain relationships with key brokers and escalate feedback received on our service to provide a more customer focused, nimble and value-adding claims service.



Skills, knowledge and experience

·Possess a working knowledge of the claims environment

·Demonstrate strong written and spoken communication skills

·Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook



Ref 6864

MW Appointments is acting as an Employment Agency in relation to this vacancy.
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