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Account Handler
Ref. JO0000006612

Position Account Handler
Sector Account Handling
Location Kent, Kent
Type Permanent
Salary £35K / Annum
Reference JO0000006612
Summary Commercial Account Handler - Kent - to £35,000

Well established Lloyd's Brokers based in Kent have a new role working within their Commercial department for an experienced Commercial Account Handler.

The successful individual would be working within a team of account handlers who support four Client Directors in the managing of their significant client bases. The client bases cover a wide range of sectors including but not limited to; Motor trade, Leisure, Retail, Food and Beverage, Property Owners, Manufacturing, Self Drive hire and Chauffeur.

Average premium levels range from £10,000 to £750,000 for a variety of policies. The main classes of insurance will be Motor, Motor Trade, Liability, Property, Casualty, Financial Lines and Engineering.

There will be daily insurer and client contact by telephone, with occasional meetings. The individual should be comfortable broking risks to insurers and must have a minimum of five years experience working in the insurance industry with commercial insurance and ideally at the Account Handler level or above.

The individual should have good attention to detail, have a good knowledge of the Microsoft Word, Excel and Outlook E-mail systems. Prior knowledge/experience of the Acturis computer system would be preferable.

It would also be desirable for the individual to be at least Cert CII qualified and progress towards Diploma would be preferable.

Please reply asap


1)To provide support to the Client Directors and complete the tasks that are set by them

2)To deliver pre-eminent levels of service to clients

3)To minimise all potential opportunity for errors & omissions

4)To support the client service plans, or account stewardship plans, in place for all clients

5)To ensure compliance with all agreed company standards and procedures including Treating Customers Fairly

6)To ensure compliance with all regulatory requirements

7)To consistently set & achieve high standards

8)To respond to urgent cover-related client queries immediately

9)To manage own workload

10)To keep Acturis records up to date

11)To take ownership of own Personal Development Plan and setting own objectives

12)To commit to becoming professionally qualified

13)To commit to Continued Professional Development through attendance of seminars, online technical training and ad-hoc reading of insurance related subjects, case law etc.

14)To assist with project work as and when required

15)To establish strong professional working relationships with all key insurers

16)To maintain a good knowledge of developments and changes within the insurance industry - to include new products and new markets

17)To engage in inter-office networking

MW Appointments is acting as an Employment Agency in relation to this vacancy.
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