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Claims Operations Supervisor
Ref. JO0000008416

Position Claims Operations Supervisor
Sector Claims Examining
Location City of London, City
Type Permanent
Salary £40K - £60K / Annum
Reference JO0000008416
Summary Job Role: Claims Operations Supervisor

Reports to: Senior Claims Manager

Benefits: Competitive benefits package to include 25 days holiday, Non-contributory Group Personal Pension Plan, Discretionary bonus scheme, Private Health Insurance, Permanent health insurance, Interest free season ticket loan, Non-contributory study support scheme, Cycle to work scheme, Gym subsidy and more.

Purpose of role

Reporting to a Claims Manager, the main purpose of the role is to have oversight and management of the daily/scheduled activities of the claims team.

This is a newly created position and the roles and responsibilities are likely to develop over time and according the competencies and capability of the job-holder. With assistance from the current two claims administrators, the main areas of responsibility will initially comprise:

Main areas of responsibility

* Quarterly non-cash processing

* Claims experiences

* Production of Monthly report and other reporting such as:

* Claims authority breach report

* USM/SCM exception report

* Dormant claims

* Weekly movement report

* Quarterly compliance reporting

* Litigation report

* Conduct MI

* Creation of claims/payments/reserves etc. for direct claims

* Audit liaison/scheduling

* Settled direct reconciliation

* Monthly & Quarterly processing/reconciliation/payment of Affinity accounts

* Third Party Pet Protect claims

* Committee and Large loss recording

* Electronic filing of documents, reports, etc.

Additional Roles/Responsibilities (as the role develops)

* Investigation of:

* New platform for claims reporting

* Existing MI available in the Lloyd's Claims Reporting Suite, and create claims team specific MI reports for team/company circulation

* Software opportunities to amalgamate direct and bureau claims into one platform

* Development of:

* Automation of claims experiences for insureds

* Automation/assistance with creation of Large Losses and Committee forms

* Transfer Italian Medical Malpractice admin functions into the Admin team (including regular payments, NON CASH processing and reconciliation)

* Create/manage documentation for all admin tasks and claims manual

* Oversee the implementation/use/registration of the Gemini (legal expenditure) software

* Operational resilience contact for claims team

* Reporting in respect of:

* Lloyd's Catastrophe

* LBS reporting (including Monthly Litigation report, Part VII - Declaration Submission Transactions, LBS Audit requests)

* General claims performance oversight

* Management of static claims reporting

* Enhancing our current tools for tracking/monitoring potential large claims/exposures

* Simplification of internal claims diary system

* Delegated authority liaison and processing/management (including DA SATS)

* Develop lineage understanding/processing/reporting

* Support Head of Claims collating claims data and general administrative/management

Core attributes

* A team player who is able to work in a co-operative environment and engages effectively with others

* Analytical, strategic and decision making skills and ability

* Organisational and time management skills with the ability to prioritise work.

* Has a willingness to learn, develop and take on responsibilities within the team

* Prepared to take ownership of tasks and ensure a successful outcome

* Highly self-motivated with the ability to work independently

* Good communication and presentation skills

* Analytical thinker who demonstrates sound judgement and decision making

* Has strong attention to detail at all times

* Embraces the Fairfax Guiding Principles

Technical expertise

* Basic knowledge of key claims issues likely to arise in this business segment.

* Has the ability to negotiate to a mutually successful outcome.

Education and experience

* A level/Graduate education level

* Claims handling experience within a Lloyd's MGA or Company.

Ref 8416

MW Appointments is acting as an Employment Agency in relation to this vacancy.
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