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Claims Operations Technician (Snr)
Ref. JO0000008348

Position Claims Operations Technician (Snr)
Sector Claims Technician
Location City of London, City
Type Permanent
Salary £30K - £40K / Annum
Reference JO0000008348
Summary SENIOR CLAIMS OPERATIONS to c£40,000



City based with excellent WFH opportunity







My client delivers Claims operational services as well as Premium processing for outsourced MGA's







Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external



* Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio

* Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance

* Mange the receipt, registration, acknowledgment and allocation of claims notifications

* Process claims payments, reserve adjustments, IBNRS and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems

* Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring funding

* Reconciliations of claim and premium movements

* Reconciliation of claim payments and reserves on multinational inter-company accounts

* Management of monthly outsourced claims escrow funds and reconciliation and MI (claims and premium)

* Cashflow management of large payments and outsourced escrow funds

* Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary

* Creating and updating operational process manuals and other procedure documentation



Assist with the documentation, maintenance and monitoring of compliance and governance initiatives



* Support the Technical claims teams to review SLA compliance and internal and external audit requirements

* Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team

* Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives

* Support in keeping intranet and website up to date

* Produce regular and ad hoc operations and KPI reports, extracting data from internal systems







Resource and Work Management



* Workflow receipt, triage and allocation



Support for and coordination of all Claims Operations processes







Ref 8348

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